18(b) How do you expect that your proposed gTLD will benefit registrants, Internet users, and others?

Prototypical answer:

gTLDFull Legal NameDetail
.bmsBristol-Myers Squibb CompanyView

18(b)i. WHAT IS THE GOAL OF YOUR PROPOSED gTLD IN TERMS OF AREAS OF SPECIALTY, SERVICE LEVELS OR REPUTATION?


The key goals of the proposed new .bms gTLD are in line with ICANN’s Affirmation of Commitments: to promote consumer trust, competition and consumer choice. BMS also seeks to foster its online reputation and provide an authoritative and intuitive internet space through which BMS is able to provide internet users, patients and consumers with accurate information and resources regarding its range of medicine products. The ability to create domain names on demand related to existing medicines and therapeutic treatments, innovative new product development, specific marketing and specialty service supports these goals. Strengthened security measures, service levels and more effective functionality will provide a trusted and positive user experience.



18(b)ii. WHAT DO YOU ANTICIPATE YOUR PROPOSED gTLD WILL ADD TO THE CURRENT SPACE, IN TERMS OF COMPETITION, DIFFERENTIATION, OR INNOVATION?

It is anticipated that the proposed .bms gTLD will make positive contributions to the wider internet community by providing:

DIFFERENTIATION (INCREASED TRUST):

The .bms gTLD will simplify how internet users interact with BMS by providing a distinctive domain space. Internet users will be able to directly navigate to the .bms gTLD site, saving time and resources searching for an official site. The current domain name system has shown that it is vulnerable to malicious abuses due to registration of domain names which seek to exploit consumer confusion. BMS can address some of these vulnerabilities by maintaining complete control over the domain names registered under the .bms domain space. The new .bms gTLD will provide internet users with an authentic, trusted source of accurate information regarding BMS’ range of innovative medicines and its commitment to social responsibility. Together with consumer trust, internet users will be able to rely on the authoritativeness of the domain names under .bms domain space, which will differentiate interaction between internet users and BMS.



COMPETITION:

The differentiation of .bms gTLD as a trusted site for BMS will drive existing and new TLD registry operators to make improvements in mechanisms to improve consumer trust of their TLDs. Internet users will be encouraged to interact with domain names under .bms domain space. As a result, .bms will have a flow on effect to enable increased competition. Therefore, the benefits of the proposed .bms will be distributed not only to its direct customers, but to the internet community at large forcing improved services and competitive pricing in the market place.



INNOVATION:

With the expansion of the internet community to all corners of the world, the existing TLD structure presents limitations, not only in the availability of domain names for registrants, but also to businesses and organisations establishing a coherent global online brand presence to meet their evolving business needs. It is often difficult to register a domain name in existing domain space due to unavailability of the desired name. This problem is amplified for global organisations such as BMS who work across many different jurisdictions and geographical markets. Even when the desired domain name is available, it may come with a high price tag associated with a purchase of such desired name from a third party. The new .bms gTLD will unite BMS’ global online presence within one single innovative channel through which users can easily access information about BMS’ medicines, R&D and social responsibility programs. BMS has the ability to create second or third level domain names relating to products, therapeutic treatments and geographic names on demand which are relevant to patients and internet users. BMS will be able to combine its use of the domain space with innovative user focused marketing and services to address the currently unmet needs in the existing domain name system providing greater consumer choice.



18(b)iii. WHAT GOALS DOES YOUR PROPOSED gTLD HAVE IN TERMS OF USER EXPERIENCE?

The proposed .bms will provide a positive user experience, which meets the changing and growing needs of the global internet community. BMS will maintain control in the registration and use of domain names and will ensure that the new gTLD will only be used for purposes authorised by BMS. Therefore, the .bms gTLD will:

- provide an easy and intuitive reference and access point for internet users;

- unite BMS’ global online presence within one authentic single innovative channel;

- provide authoritative and accurate information about BMS’ range of medicines and therapeutic treatments;

- increase global awareness of BMS’ commitment to social responsibility, environment sustainability and philanthropic programs;

- represent authenticity thus promoting user confidence;

- strengthen brand reputation and user confidence by eliminating user confusion;

- direct internet users to relevant information in a timely manner by creating domain names on demand;

- use geographic names to localise its websites to connect with internet users in the relevant regions and to comply with local laws;

- enhance security and minimise security risks by implementing necessary technical and policy measures; and

- prevent potential abuses in the registration process reducing overall costs to businesses and users.


At this stage, BMS does not intend to utilise Internationalized Domain Names (IDNs) at the second level. However, as the .bms gTLD evolves, BMS may wish to utilise IDNs to allow internet users to engage with .bms in their native language, creating a more positive user experience and encouraging diversity.

The .bms gTLD should address the concerns that the current domain name system is open to potential malicious abuse and user confusion in the registration processes. Although the current system allows an eligible party to lodge a claim through existing Uniform Domain Name Dispute Resolution Policy (UDRP) or other dispute resolution processes, the .bms gTLD will reduce potential abuses in the registration processes and overall costs to internet users. User confidence in the domain name system will be strengthened, which will ultimately contribute towards promoting ICANN’s core values in benefiting the public interest.



18(b)iv. PROVIDE A COMPLETE DESCRIPTION OF THE APPLICANTʹS INTENDED REGISTRATION POLICIES IN SUPPORT OF THE GOALS LISTED ABOVE.


The proposed registration policy is attached in response to Question 28.

Only affiliate entities of BMS will be eligible to register domain names in .bms at this stage. The domain name registration processes will address the requirements mandated by ICANN, including rights abuse prevention measures.



18(b)v. WILL YOUR PROPOSED GTLD IMPOSE ANY MEASURES FOR PROTECTING THE PRIVACY OR CONFIDENTIAL INFORMATION OF REGISTRANTS OR USERS? IF SO, PLEASE DESCRIBE ANY SUCH MEASURES.

BMS is committed to protection of privacy and confidential information in accordance with its objective of increasing consumer trust and providing a safe and legitimate internet space for internet users. Privacy and confidential information will be protected in accordance with all applicable laws and regulations relating to internet security, privacy and user’s confidential information.

BMS has also implemented its own privacy policy to demonstrate its commitment to the protection of user privacy and confidential information. BMS respects the privacy of users’ personal information and understands that information about a person’s health and health care is particularly sensitive. BMS’ Privacy Policy governs the collection, use and disclosure of users’ personal information. In particular, BMS’ Privacy Policy provides that BMS will only provide personal information to its subsidiaries, affiliates and partners working directly with BMS to provide customers with products, services, programs or information about those products, services or programs. BMS does not sell, rent or otherwise provide any personal information to third parties.

As the .bms gTLD will only be available to affiliate entities of BMS, initially, the amount of personal data that will be collected for the purposes of operating the gTLD and made publicly available in the WHOIS database will be very limited. BMS will provide a publicly available and searchable WHOIS look up facility, where information about the domain name status, registrant information including administrative and technical contact details can be found in accordance with Specification 4 of the Registry Agreement. In order to prevent misuse of the WHOIS look up facility, BMS will utilise measures including a requirement where any person submitting a WHOIS database query is required to read and agree to the terms and conditions in accordance with the registration policy. This will include the terms of use that the WHOIS database is provided for information purposes only and that the user agrees not to use the information for any other purposes such as allowing or enabling the transmission of unsolicited commercial advertising or other communication.

BMS will deploy Domain Name System Security Extensions (DNSSEC) which is intended to benefit both BMS and its users interacting with BMS online. DNSSEC provides additional security by validating information in the transmission, therefore it is intended to benefit those who publish information in the domain name system (DNS) and the users who retrieve information from the new .bms gTLD. BMS already implements measures to protect privacy or confidential information of its users against misuse, loss, alteration and unauthorised access. Such measures include, but are not limited to, the use of firewalls, encryption technologies, multi-factor authentication and security monitoring tools.

BMS will continue to apply all security measures currently implemented and will comply with all other policies and practices required by ICANN in the Registry Agreement and any relevant Consensus Policy for protecting the privacy and confidential information of registrants and users in the new .bms domain space.



18(b)vi. DESCRIBE WHETHER AND IN WHAT WAYS OUTREACH AND COMMUNICATIONS WILL HELP TO ACHIEVE YOUR PROJECTED BENEFITS.

The proposed new gTLD will be publicised by a media plan to promote recognition of the new gTLD within the internet community to be a trusted site and as a sign of authenticity.

During the initial stage of the operation of the proposed new gTLD, it is anticipated that internet users will be re-directed to current websites. However, over time, it is foreseen that communication to the internet community of the existence of the proposed new gTLD and encouragement to utilise the trusted site will contribute towards minimising malicious abuses and protecting internet users.

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gTLDFull Legal NameDetail