18(b) How do you expect that your proposed gTLD will benefit registrants, Internet users, and others?
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18(B)I. WHAT IS THE GOAL OF YOUR PROPOSED gTLD IN TERMS OF AREAS OF SPECIALTY, SERVICE LEVELS OR REPUTATION?
The key goals of the proposed new .sanofi gTLD are in line with ICANN’s Affirmation of Commitments: to promote consumer trust, competition and consumer choice. Sanofi also seeks to foster its online reputation and provide an authoritative internet space through which Sanofi is able to communicate with its customers directly and effectively. The ability to create domain names on demand related to specific marketing, specialty service and product development supports these goals. Strengthened security measures, service levels and more effective functionality will provide a trusted and positive user experience.
18(B)II. WHAT DO YOU ANTICIPATE YOUR PROPOSED gTLD WILL ADD TO THE CURRENT SPACE, IN TERMS OF COMPETITION, DIFFERENTIATION, OR INNOVATION?
It is anticipated that the proposed .sanofi gTLD will make positive contributions to the wider internet community by providing:
DIFFERENTIATION (INCREASED TRUST):
The .sanofi gTLD will simplify how internet users interact with Sanofi by providing a distinctive domain space. Internet users will be able to directly navigate to the .sanofi gTLD site, saving time and resources searching for an official site. The current domain name system has shown that it is vulnerable to malicious abuses due to registration of domain names which seek to exploit consumer confusion. Sanofi can address some of these vulnerabilities by maintaining complete control over the domain names registered under the .sanofi domain space. Together with consumer trust, internet users will be able to rely on the authoritativeness of the domain names under .sanofi domain space, which will differentiate interaction between internet users and Sanofi.
The differentiation of .sanofi gTLD as a trusted site for Sanofi will drive existing and new TLD registry operators to make improvements in mechanisms to improve consumer trust of their TLDs. Internet users will be encouraged to interact with domain names under .sanofi domain space. As a result, .sanofi will have a flow on effect to enable increased competition. Therefore, the benefits of the proposed .sanofi will be distributed not only to its direct customers, but to the internet community at large forcing improved services and competitive pricing in the market place.
With the continued expansion of the internet community globally, the existing TLD structure presents limitations, not only in the availability of domain names for registrants, but also to businesses and organisations establishing a coherent global online brand presence to meet their evolving business needs. It is often difficult to register a domain name in the existing domain space due to unavailability of the desired name. This problem is amplified for organisations such as Sanofi who work across many different jurisdictions and geographical markets. Even when the desired domain name is available, it may come with a high price tag associated with a purchase of such desired name from a third party. Sanofi has the ability to create second or third level domain names including the use of geographic names and IDNs on demand which are relevant to its customer base and services⁄products. Sanofi will be able to combine its use of the domain space with innovative user focused marketing and services to address the currently unmet needs in the existing domain name system providing greater consumer choice.
The proposed .sanofi will provide a positive user experience, which meets the changing and growing needs of the global internet community. Sanofi will maintain control in the registration and use of domain names and will ensure that the new gTLD will only be used for purposes authorised by Sanofi. Therefore, .sanofi gTLD will:
- provide an easy and intuitive reference and access point for internet users;
- represent authenticity thus promoting user confidence;
- direct internet users to relevant information in a timely manner by creating domain names on demand;
- use IDNs to enable customer to interact directly in their native language;
- use geographic names to localise its websites to connect with internet users in the relevant regions and to comply with local laws;
- enhance security and minimise security risks by implementing necessary technical and policy measures;
- strengthen brand reputation and user confidence by eliminating user confusion; and
- prevent potential abuses in the registration process reducing overall costs to businesses and users.
Sanofi intends to create relevant domain names for use including product, services or geographic names in the second or third level domain names. In accordance with its registration policy and the proposed measures for protection of geographic names as outlined in response to Question 22, Sanofi will use geographic names to localise its websites in over 100 countries in which it operates. The use of geographic names is intended to:
- connect internet users with relevant information as applicable to the territory; and
- comply with required rules and regulations in the national territory.
Sanofi does not intend to utilise Internationalized Domain Names (IDNs) at the second level initially. However, as the use of the .sanofi gTLD evolves, it is anticipated that Sanofi will utilise IDNs within the .sanofi domain space to allow internet users to engage with .sanofi in their native language, creating a more positive user experience and encouraging diversity.
It is intended that .sanofi will address concerns that the current domain name system is open to potential for malicious abuse and user confusion in its registration processes. Although the current system allows an eligible party to lodge a claim through existing Uniform Domain Name Dispute Resolution Policy (UDRP) or other dispute resolution processes in relation to this sort of domain name registration, the .sanofi gTLD will further improve the reduction and minimisation of potential for abuse in the registration processes and reduce overall costs to internet users caused by such harms. User confidence in the domain name system will be strengthened, which will ultimately contribute towards promoting ICANN’s core values in benefiting the public interest.
18(B)IV. PROVIDE A COMPLETE DESCRIPTION OF THE APPLICANTʹS INTENDED REGISTRATION POLICIES IN SUPPORT OF THE GOALS LISTED ABOVE.
The proposed registration policy is attached in response to Question 28.
Only affiliate entities and parties associated with Sanofi will be eligible to register domain names in .sanofi at this stage. The domain name registration processes will address the requirements mandated by ICANN, including rights abuse prevention measures. As the use of the .sanofi gTLD expands and evolves, Sanofi may consider expanding the use of .sanofi gTLD’s at a later date. Such expansion processes will comply with all policy, operational and technical requirements and will adhere to applicable measures to protect customer trust and the stability of the internet.
18(B)V. WILL YOUR PROPOSED gTLD IMPOSE ANY MEASURES FOR PROTECTING THE PRIVACY OR CONFIDENTIAL INFORMATION OF REGISTRANTS OR USERS? IF SO, PLEASE DESCRIBE ANY SUCH MEASURES.
Sanofi is committed to protection of privacy and confidential information in accordance with its objective of increasing consumer trust and providing a safe and legitimate internet space for internet users. Privacy and confidential information will be protected in accordance with all applicable laws and regulations relating to internet security, privacy and user’s confidential information.
Privacy is of fundamental concern to most of Sanofi’s customers. As such Sanofi has a strong interest in ensuring a high level of privacy protection for its customers. Sanofi’s policies in this respect meet with generally accepted industry standards.
Sanofi will deploy Domain Name System Security Extensions (DNSSEC) which is intended to benefit both Sanofi and its users interacting with Sanofi online. DNSSEC provides additional security by validating information in the transmission, therefore it is intended to benefit those who publish information in the domain name system (DNS) and the users who retrieve information from the new .sanofi gTLD. Sanofi already implements industry standard measures to protect privacy or confidential information of its users against misuse, loss, alteration and unauthorised access.
Sanofi will continue to apply all security measures currently implemented and will comply with all other policies and practices required by ICANN in the Registry Agreement and any relevant Consensus Policy for protecting the privacy and confidential information of registrants and users in the new .sanofi domain space.
18(B)VI. DESCRIBE WHETHER AND IN WHAT WAYS OUTREACH AND COMMUNICATIONS WILL HELP TO ACHIEVE YOUR PROJECTED BENEFITS.
The proposed new gTLD will be publicised by an extensive communications plan to promote recognition of the new gTLD within the internet community to be a trusted site and as a sign of authenticity. Further details of this plan will be finalised closer to the launch date.
During the initial stage of the operation of the proposed new gTLD, it is anticipated that internet users will be re-directed to current websites. However, over time, it is foreseen that communication to the internet community of the existence of the proposed new gTLD and encouragement to utilise the trusted site will contribute towards minimising malicious abuses and protecting internet users.
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