18(b) How do you expect that your proposed gTLD will benefit registrants, Internet users, and others?

Prototypical answer:

gTLDFull Legal NameDetail
.SKINLʹOréalView

18.2 How do you expect that your proposed gTLD will benefit registrants, Internet users, and others?

L’Oréal believes that the proposed .SKIN gTLD has the potential to offer the following benefits to Internet users and consumers:

- Establish a trusted online hub and marketplace for consumers around the world seeking information, goods, and services related to skin care products, beauty products, advice, communities, technology, sustainability, etc.;
- Provide short and memorable domain names that will facilitate the ease with which consumers can locate this information, goods, and services online;
-Develop a potential platform for the secure access to, and purchase and distribution of skin care and beauty products and information to consumers, in order to minimize the potential for counterfeit or infringing goods and services;
- Ensure fewer incidents of phishing and malware, which are often associated with the mistyping of domain names in the .COM and other spaces; and
- Incorporate enhanced intellectual property rights (IPR) protection mechanisms.

18.2.1 What is the goal of your proposed gTLD in terms of areas of specialty, service levels, or reputation?

The primary mission and purpose of the .SKIN gTLD is to provide a trusted, hierarchical, and intuitive online hub for L’Oréal, its business units, and partners, to register domain names in a secure online environment. The .SKIN namespace will also serve as a repository to aggregate information, goods and services related to skin care products beauty products, advice, communities, etc., for use by consumers and those within the community. As technologies for delivering content and services evolve, L’Oréal will continue to pursue and explore opportunities for its partners to distribute goods and services to consumers. L’Oréal believes that the .SKIN gTLD has the potential to provide a virtual platform to offer secure, interactive features to deepen and broaden its relationship with existing and new partners, as well as to deepen and broaden
these partners’ relationships with their customers and Internet users.

With regard to service level and reputation, L’Oréal will operate the .SKIN gTLD in accordance with its Code of Business Ethics, or “The Way We Work,” found at http:⁄⁄www.loreal.com⁄_en⁄_ww⁄html⁄our-company⁄the-code-of-business-ethics.aspx.

- RESPECT FOR INDIVIDUALS. We expect all employees and entities to work together in a respectful and open manner. In this way, we will maintain a culture of loyalty, trust and solidarity throughout our business. We should all aim to give credit to other peopleʹs ideas, and recognize the contributions of others. Teamwork is to be encouraged and successes, as well as failures, should be shared. We should listen with generosity and share information as needed, subject to the Group’s rules on confidentiality.

- RESPECT FOR THE LAW. L’Oréal operates in many countries home to a wide variety of cultures, laws, and political systems. As a basic rule, we as a business and as individuals in the performance of our duties, must always respect the laws of the countries in which L’Oréal operates. L’Oréal is particularly attached to the spirit and the letter of laws governing:

-Human rights; prohibition of child labor and forced labor; discrimination; working time and remuneration; employees’ collective representation;
-Quality, health, and safety standards;
-The environment;
-Corruption and bribery;
-Taxation and the accurate communication of financial information; and
-Fair competition;

- RESPECT FOR LOCAL CUSTOMS. “The Way We Work” has been drafted with the help of L’Oréal employees across the world. We believe that its core messages will be applicable throughout our operations. We should ensure that, wherever possible, we conduct our activities in a manner sensitive to the cultural and social traditions of communities with which we come into contact. There may be instances when the guidance in the L’Oréal code is at variance with the local law or customs of a particular country. If that is the case, then where local law requires a higher standard than that set out in the code, local law should always apply. If, by contrast, the code provides for a higher standard, then it should supersede local law, unless this results in illegal activity.

18.2.2 What do you anticipate your proposed gTLD will add to the current space, in terms of competition, differentiation, or innovation?

Unlike most generic-term gTLDs that ICANN has approved over the last decade, which have largely been operated by Internet startups and have been primarily dependent upon ICANN-accredited registrars to market and promote their gTLD, L’Oréal is an established international company with the ability to leverage its existing brands and its commercial network of stores, partnered businesses, including department stores, retailers, and salons across the globe, and their customers to increase the profile of the .SKIN gTLD.

While some of ICANN’s new gTLDs have previously been the subject of claims regarding increased spam and phishing activities, .SKIN from its launch will be a trusted online source of information about skin care and related goods and services. L’Oréal will follow its established good business practices in working with law enforcement to create an environment and potential marketplace with safeguards designed to minimize fraud and other illegal activity.

L’Oréal believes that the long-term success of the gTLD will not be measured by the number of domain names registered. Instead, it will be measured by the level of consumer recognition and trust that is placed in the .SKIN gTLD. Using this benchmark, L’Oréal strives to build consumer recognition and trust that rise to the level of that found in the .EDU and .GOV gTLDs.
L’Oréal is also committed to operate the .SKIN gTLD in accordance with its policies on fair competition, as outlined in the L’Oréal Code of Business Ethics cited above.

18.2.3 What goals does your proposed gTLD have in terms of user experience?

L’Oréal believes that the .SKIN gTLD will provide a single trusted ecosystem experience for the hundreds of millions, if not billions of L’Oréal’s and its commercial partners’ existing and future consumers, who access content through existing online, print, mobile, and social platforms. By providing the foundation of this trusted ecosystem, all domain name registrants in the .SKIN gTLD will be able to share in the benefits of this collective resource. As the leader of the cosmetic and beauty products industry, L’Oréal believes that it can be a pioneer in bringing innovation in consumer choice to this new Internet medium, the .SKIN gTLD.

18.2.4 Provide a complete description of the applicant’s intended registration policies in support of the goals listed above.

L’Oréal is fully committed to implementing all of ICANN’s consensus policies and other Rights Protection Mechanisms (RPMs) identified in the Applicant Guidebook. Moreover, based upon L’Oréal’s commitment and established track record in providing a safe ecosystem for consumers and vendors, L’Oréal intends to provide best-in-class safeguards that will evolve over time.

At the time of completing this application, L’Oréal has identified a Rights Protection Mechanism (RPM) that will allow trademark owners to challenge domain names initially reserved by the registry (e.g., generic and geographic names identified in Section 18.1.2). This process will be modeled after the dotAsia Pioneer Policies adopted by dotAsia in connection with its launch, see http:⁄⁄www.wipo.int⁄amc⁄en⁄domains⁄gtld⁄asia⁄.

18.2.5 Will your proposed gTLD impose any measures for protecting the privacy or confidential information of registrants or users? If so, please describe any such measures.

L’Oréal recognizes this is an evolving area of law in which there is no international standard. L’Oréal has a vested interest to make sure that accurate and current information is readily available in connection with each domain name. If unaffiliated third parties are eventually permitted to register personalized domain names in the .SKIN gTLD, L’Oréal will reevaluate its policies at that time to ensure that they are in compliance with the current best-in-class policies.

L’Oréal as a global leader in the skin care and beauty industry, with operations in many legal jurisdictions and on the Internet, L’Oréal respects the privacy of its partners, customers and other consumers. The company employs a variety of physical, electronic, contractual, and managerial safeguards to protect personal and confidential information in its stores and on its websites. L’Oréal strives to ensure that all information not known to the general public is kept strictly confidential. L’Oréal will take similar precautions to protect registrant and user data associated with the .SKIN gTLD. For more information, see http:⁄⁄www.loreal.com⁄_en⁄_ww⁄HTML⁄our-company⁄ethics.asp.

In addition, L’Oréal intends to incorporate contractual language in its Registry-Registrar Agreement (RRA) modeled after language that has been included in the template Registry Agreement that has been successfully utilized by existing ICANN gTLD Registry Operators. The template Registry Agreement states, “Registry Operator shall (i) notify each ICANN-accredited registrar that is a party to the registry-registrar agreement for the TLD of the purposes for which data about any identified or identifiable natural person (“Personal Data”) submitted to Registry Operator by such registrar is collected and used under this Agreement or otherwise and the intended recipients (or categories of recipients) of such Personal Data, and (ii) require such registrar to obtain the consent of each registrant in the TLD for such collection and use of Personal Data. Registry Operator shall take reasonable steps to protect Personal Data collected from such registrar from loss, misuse, unauthorized disclosure, alteration or destruction. Registry Operator shall not use or authorize the use of Personal Data in a way that is incompatible with the notice provided to registrars.ʺ

18.2.6 Describe whether and in what ways outreach and communications will help to achieve your projected benefits.

As noted in 18.2.2, most of the generic-term gTLDs that ICANN has approved have primarily been operated by Internet startups created solely for the provision of domain name registration services, e.g., .INFO (Afilias), .BIZ (NeuStar), and .TRAVEL (Tralliance). L’Oréal is an established international company with the ability to leverage its extensive network of partners, consumers, and related websites to increase the profile of the .SKIN gTLD. While most registries have primarily been dependent upon ICANN-accredited registrars to market and promote their gTLD, L’Oréal has the ability to leverage its existing network of more than 13 million monthly unique worldwide visitors to its more than 350 market-leading websites.

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